Technical service · Training · Application support

Support that stays
with the process.

Get practical help with equipment maintenance, installation, freeze-drying processes and the know-how to keep moving forward.

Talk to technical service

Biopharma service engineer working on a freeze dryer

01 Support for your equipment

Good equipment needs
good follow-through.

Our team can help with technical service and maintenance across specialist process equipment.

Service & maintenance

Preventative maintenance, fault diagnosis, repair and calibration for freeze-drying systems.

On-site visits or service-centre repair by arrangement.
Service documentation and calibration certificates.
Discuss spare parts and service scheduling.

Ask about maintenance

Installation & commissioning

Plan equipment delivery and on-site requirements with a team familiar with laboratory and production systems.

Discuss your installation and operational requirements.
Arrange instrument testing and demonstrations.
Plan training for new and existing analytical systems.

Discuss installation

Training & application guidance

Build practical understanding of freeze-drying processes and product-specific development questions.

Courses tailored to your team's lyo-processing needs.
Options at your site, our site or online.
Guidance from specialists with practical experience.

Explore training options

Participants learning freeze-drying techniques in a laboratory workshop

Training built around your team

Practical knowledge.
In the right setting.

Customised lyophilisation courses focus on your team's specific processing needs. Discuss the topics, experience level and delivery format that suit your work.

Your siteOur siteOnline / multi-site teams

Discuss a tailored course

02 A customer perspective

“We are using the AdVantage Pro, which has been a valuable addition to our process flow, to prepare biological materials for use as hydrogel substrates.”

AdVantage Pro customer

Support that stayswith the process.